Trust & Safety
How your payment, your account, and your order are protected.
1. Payment security
Card and crypto payment details never pass through our own servers — they're handled entirely by our payment processor. We only ever receive confirmation that a payment succeeded, not the payment details themselves.
2. Delivery guarantee
Orders are typically fulfilled within around ten minutes of payment. If your balance hasn't updated within an hour of your order confirmation, contact support with your order reference and we will either complete delivery or refund you in full that same day. See our Terms of Service for the full policy.
3. Account security
Passwords are never stored in plain text — only a one-way cryptographic hash is kept, so even we can't read your password back. Sessions use an httpOnly cookie that page scripts can never access. Repeated failed login attempts are rate-limited to slow down brute-force attacks. Our own staff accounts require a second, emailed verification code to sign in, on top of a password.
4. What we never ask for
Your PTC password is used only in the moment to attempt delivery to your account and is never stored in our systems afterward — not in our database, not in logs, not by email. We will never ask for it anywhere except the one checkout field.
5. The risk that's on you, not us
Buying in game boosting services from any third-party seller — us included — generally breaches the terms of service of the game itself, and carries a real risk that the game's operator could suspend or ban the account that receives the boost. That's an industry-wide reality, not something specific to Pogo.Market, and it's why we're upfront about it here rather than burying it in fine print.
6. Reporting a concern
If something about an order or your account looks wrong, tell us straight away — Contact us or use the live chat in the corner of this page.